Question 1

How do I know if my problems are big enough for therapy?

Accepted Answer

Therapy can benefit anyone experiencing emotional difficulty, stress, relationship challenges, or simply wanting to understand themselves better. You do not need to be in crisis to seek support. If something is affecting your quality of life, sense of wellbeing, or ability to function day-to-day, therapy is worth exploring. A brief initial conversation with us can help you decide if it feels like the right fit.

Question 2

What happens in my first session?

Accepted Answer

Your first session is a collaborative conversation — there is no pressure to share more than you are comfortable with. We will explore what has brought you to therapy, discuss your goals and any relevant background, and begin forming a picture of what you are hoping to gain. By the end of the session we will start to outline a personalised treatment plan tailored to your unique needs and circumstances.

Question 3

Do I need a referral to book an appointment?

Accepted Answer

No, a referral is not required to book an appointment. You can contact us directly to arrange your first session. However, if you wish to access Medicare rebates under a Mental Health Care Plan (MHCP), you will need a referral from your GP. We recommend discussing this with your doctor prior to your first appointment.

Question 4

How do I book an appointment?

Accepted Answer

You can book by completing the contact form on our website, calling us directly on 03 7076 3333, or sending an email. We aim to respond to all enquiries within one business day to arrange a time that suits you.

Question 5

What should I bring to my first appointment?

Accepted Answer

There is nothing you need to bring. If you have a Mental Health Care Plan or referral letter from your GP, it is helpful to have a copy, but not essential — we can obtain this from your doctor if needed. Most importantly, come as you are.

Question 6

How long are sessions?

Accepted Answer

Individual therapy sessions are typically 50 minutes. Certain specialised sessions, such as extended trauma processing or assessment feedback appointments, may be longer and will be discussed with you in advance.

Question 7

How many sessions will I need?

Accepted Answer

This varies significantly depending on your individual needs, goals, and the nature of what you are working through. Some people benefit from short-term focused therapy of around 6–12 sessions, while others find longer-term support more helpful. We review your progress regularly together and adjust the approach as needed — you are always in control of the pace and direction of your therapy.

Question 8

What therapeutic approaches do you use?

Accepted Answer

The approach is always tailored to you and your specific concerns. Hoor draws from a range of evidence-based frameworks including Eye Movement Desensitization and Reprocessing (EMDR), Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), trauma-informed care, schema therapy, and mindfulness-based approaches. An integrative, personalised approach tends to yield the most meaningful and lasting outcomes.

Question 9

What if I do not feel a connection with my therapist?

Accepted Answer

The therapeutic relationship is one of the most important factors in effective therapy. If at any point you feel the fit is not right, please let us know — we encourage open dialogue about your experience. We want therapy to feel safe and useful for you, and we will do everything we can to support that, including discussing alternative arrangements if needed.

Question 10

How do I cancel or reschedule an appointment?

Accepted Answer

We ask for at least 48 hours notice for cancellations or rescheduling where possible. Late cancellations or missed appointments without notice may incur a fee. We understand that life can be unpredictable — if something urgent arises, please contact us as soon as you are able.

Question 11

What are the session fees?

Accepted Answer

Fees are set in line with the Australian Psychological Society (APS) recommended rates. Please visit our Fees page for a full breakdown of current session fees and assessment costs. We are committed to transparent pricing with no hidden costs.

Question 12

Do you offer Medicare rebates?

Accepted Answer

Yes. If you have a valid Mental Health Care Plan (MHCP) from your GP, you may be eligible for a Medicare rebate on up to 10 individual therapy sessions per calendar year. Please speak with your GP about obtaining a referral before your appointment, and we can guide you through the process from there.

Question 13

Do you accept private health insurance?

Accepted Answer

We do not process fees through third parties. However, you may ask for a copy of your payment receipt to claim back a rebate through your private health insurance, if your plan covers psychological care. Please check with your insurance company for further clarification.

Question 14

Are payment plans available?

Accepted Answer

Payment is required in full for therapy sessions and are due on the day of your appointments. However, payment plans are available for assessment fees. Please enquire via email or the contact form to discuss your circumstances and we will do our best to find a workable arrangement for you.

Question 15

What payment methods do you accept?

Accepted Answer

We accept payment by credit card, debit card, and bank transfer. Payment is typically processed on the day of your appointment. For assessments, a deposit is required at the time of booking to secure your appointment.

Question 16

What are the cancellation fees?

Accepted Answer

Appointments cancelled with less than 48 hours notice, or not attended without prior notice, may incur a cancellation fee. The full session fee may apply for late cancellations. We understand genuine emergencies arise and will consider these on a case-by-case basis.

Question 17

What assessments do you offer?

Accepted Answer

We offer comprehensive psychological assessments for ADHD and Autism Spectrum Disorder (ASD) in adults and adolescents. These assessments are evidence-based, culturally sensitive, and delivered by a registered psychologist. Please visit our Assessments page for full details on what is included.

Question 18

How long does an assessment take?

Accepted Answer

The face-to-face assessment component typically takes approximately 3 hours, though this can vary depending on the tools required based on your initial screener results. In addition, you will complete online questionnaires prior to the appointment. The written report is typically delivered within 3–4 weeks of the assessment followed by a one hour feedback session to go over your assessment findings, report and next steps.

Question 19

What is included in the assessment report?

Accepted Answer

The comprehensive written report includes a summary of background history, assessment findings, a formal diagnosis or clinical impression where applicable, practical recommendations for daily life, education or the workplace, and guidance on next steps. A face-to-face feedback session is included to walk you through the findings and answer any questions.

Question 20

Do I need a GP referral for an assessment?

Accepted Answer

A GP referral is not strictly required to book an assessment. However, if you would like to access Medicare rebates or have your results communicated to your GP or other treating practitioners, a referral letter is helpful. We recommend discussing this with your doctor.

Question 21

Will a diagnosis from this assessment be accepted by the NDIS or my employer?

Accepted Answer

Our assessments are conducted by a registered psychologist and our reports meet the evidence standards required by most organisations including the NDIS, educational institutions, and employers. However, acceptance ultimately depends on the specific requirements of each body. We are happy to discuss your particular situation and the intended use of the report before you book.

Question 22

Is everything I share in therapy confidential?

Accepted Answer

Yes. Confidentiality is a fundamental principle of the therapeutic relationship and is protected both ethically and legally. Everything discussed in sessions remains strictly private. The very limited exceptions to this — such as imminent risk of serious harm to yourself or others, or mandatory reporting obligations — will be clearly explained during your first session.

Question 23

Do you share information with my GP or other healthcare providers?

Accepted Answer

We do not share any information with your GP or other providers without your explicit written consent. Collaborative communication with your treating team can sometimes be beneficial, and we will always discuss this with you first. You are in control of what is shared and with whom.

Question 24

How are my records stored and protected?

Accepted Answer

All client records and session notes are stored securely in accordance with Australian Privacy Principles and the Privacy Act 1988. Records are kept in an encrypted clinical management system. Only authorised staff have access to your information.

Question 25

Do you offer telehealth appointments?

Accepted Answer

Yes. We offer secure video sessions via telehealth for clients who prefer to attend remotely or cannot access our practice in person. Telehealth is available for therapy sessions and some components of the assessment process. Please enquire when booking if you would like to discuss telehealth options.

Question 26

What do I need for a telehealth session?

Accepted Answer

You will need a device with a camera and microphone (smartphone, tablet, or computer), a stable internet connection, and a private space where you feel comfortable speaking freely. We use a secure, encrypted video platform and you will receive a link prior to your appointment.

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